FAQs

 

  • RETAIL

    Royal Mail 48HR Tracked - £3.65

    FREE postage in the UK for retail orders £20+

    WHOLESALE

    DHL Next day delivery

    FREE delivery on orders 10kg+

  • Yes!

    We’ve calculated the shipping rates for Europe Zone 1/2/3 according to Royal Mail guides.

    International Standard, 3-5 business days.

    As of 1st July 2021 sending items from GB to EU will incur VAT & Handling fee which will be payable by the buyer. This fee is different for each country, so please do your own local research to not be disappointed during the delivery process.

  • Yes, we offer International shipping to most countries. Please enquire if there is not an automatic option via the website for you.

    Royal Mail International Standard- 6-10 business days.

    So far, with Royal Mail we can only post up to 2kg. We will update another postage option soon. This means, that we can not post 2 x 1kg bags due to the packaging weight.

  • Check out the BREW GUIDE online for our recommendation. Use this as a starting point to get the best from the bean. If you order whole beans, we’ve included our recommendation for either the Comandante hand grinder or the EK43 grinder. Otherwise you can order your beans pre-ground in the drop down selection & then use the BREW GUIDE online.

  • We’re doing our bit…

    The coffee bags we use and the bag sticker are both fully recyclable - including the valve. So you can use your coffee and put it straight into your recycling bin.

    The stickers we order are printed & designed in the UK - using biodegradable recycled paper with a toner-based printer = food safe, vegan & more environmentally friendly than inks.

  • GUEST or DAILY SERVE… We’d love to work with you! Send us a sample request via the website or flick us an email at info@penelope.coffee

    Giancarlo can also offer consultancy services, perfect if you’re setting up from scratch or want to fine tune your existing cafe operations and/or layout. Please email to chat more.

    Free barista training for your head barista &/or manager when serving Penelope Coffee daily.

    Sticker collaboration options & ability to lock in an exclusive selection of single origin coffees.